Shipping policy

Last updated: July 20, 2026

At Gotta Go Furniture, we are committed to providing a reliable and convenient delivery experience for your furniture purchases. Since most of our products are large and oversized items, we use specialized delivery services to ensure your order arrives safely and efficiently.

Shipping Area

We currently ship within the United States only.

At this time, we do not offer international shipping outside the United States.

Delivery Partner

All orders are shipped and delivered through our trusted delivery partner: UPS. For large furniture items, delivery may be arranged through UPS freight or specialized truck delivery services to ensure safe handling during transportation.

Free Shipping

We offer free shipping on all furniture orders within the United States.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information.

Delivery Time

Due to the size and nature of furniture products, delivery times may vary depending on the item, destination, and carrier schedule.

Estimated delivery timeframe:

Processing Time: 1–3 business days
Transit Time: 5–10 business days after shipment

Please note that oversized furniture items may require additional handling time before delivery.

Large Item & Truck Delivery

Because furniture items are larger than standard packages, many orders are delivered by truck freight service rather than regular parcel delivery.

For truck deliveries:

The carrier or delivery driver will contact you in advance to arrange a suitable delivery date and time.
Customers should ensure that someone is available at the delivery address during the scheduled delivery window.
Please make necessary arrangements to receive and inspect your furniture upon arrival.
Delivery may require assistance due to the size and weight of the items.

To avoid missed deliveries, please make sure your contact information, including your phone number and email address, is accurate when placing your order.

Delivery Inspection

We recommend inspecting your furniture carefully at the time of delivery.

If you notice any visible damage, missing parts, or issues with your order, please:

Note the issue with the delivery provider if possible.
Take photos of the damaged packaging or product.
Contact our customer service team as soon as possible with your order number and supporting details.

We will work with you to find the best possible solution.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available. You can use the tracking details to monitor your shipment status.

For freight or truck deliveries, the carrier may contact you directly to coordinate the final delivery appointment.

Delayed Deliveries

While we work closely with our delivery partners to ensure timely delivery, unexpected delays may occur due to weather conditions, carrier schedules, holidays, or other circumstances beyond our control.

Thank you for choosing Gotta Go Furniture. We are dedicated to delivering quality furniture safely and providing a smooth shopping experience from purchase to delivery.

Business Information

Store Name: Gotta Go Furniture
Phone: +1 (304) 216-7055
Email: info@gottagofurniture.com
Address: 133 Lawless Rd, Morgantown, WV 26501, United States