Payment Policy

Last updated: July 20, 2026

At Gotta Go Furniture, we are committed to providing our customers with a secure, convenient, and seamless checkout experience. We offer multiple trusted payment options to ensure your purchase process is simple and reliable.

Accepted Payment Methods

We currently accept the following major credit and debit card payment methods:

American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa

All payments must be completed at checkout before your order can be processed.

Payment Processing

When you place an order on our website, your payment information will be securely processed through our trusted payment gateway. Once your payment has been successfully authorized, you will receive an order confirmation email with your order details.

Please ensure that all payment information provided during checkout is accurate, including your billing address and card details, to avoid any delays in order processing.

Payment Security

Your security is our priority. All transactions made on our website are protected using industry-standard encryption technology to help safeguard your personal and payment information.

We do not store your complete credit card information on our systems. Payment details are securely handled and processed by authorized payment service providers that comply with applicable security standards.

Order Confirmation

After completing your purchase, you will receive an order confirmation email confirming that we have received your order. If there are any issues with payment authorization or additional verification is required, our customer service team may contact you before processing your order.

Refund Processing Time

If your refund request is approved according to our refund and return policy, we will process your refund within 1-2 business days after receiving and inspecting the returned goods or confirming your refund request.

Once the refund is issued, it will arrive in your account within 5-10 business days after processing. The funds will be refunded to the original payment method used at checkout. Please note that refund arrival time may vary depending on your bank, credit card issuer, or payment service provider.

If you have not received your refund within this timeframe, we recommend that you contact your payment service provider for assistance.

Payment Issues

If your payment is declined or you experience any issues during checkout, please:

Verify that your card information has been entered correctly.
Ensure your card has sufficient available funds.
Contact your card issuer for further assistance.
Try using another accepted payment method.

If you need additional support, please contact our customer service team, and we will be happy to assist you.

Thank you for choosing Gotta Go Furniture. We appreciate your trust and are dedicated to providing a safe and enjoyable shopping experience.

Business Information

Store Name: Gotta Go Furniture
Phone Number: +1 (304) 216-7055
Email Address: info@gottagofurniture.com
Store Address: 133 Lawless Rd, Morgantown, WV 26501, United States