Refund policy

Last updated: July 20, 2026

At Gotta Go Furniture, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help with our return and refund process.

Return Eligibility

We accept returns for eligible items that meet the following conditions:

• Return requests must be submitted within 30 days of receiving your order.
  
• Items must be unused, in their original condition, and include all original packaging, accessories, and documentation.
  
• Products that are damaged, defective, incorrect, or have quality issues may be eligible for a return or replacement.
  
• Items returned due to personal preference, incorrect size selection, or change of mind must meet the return conditions and may be subject to return shipping costs.

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. Please contact our customer service team before sending any items back.

Return Process

To request a return, please follow these steps:

1. Contact our customer service team with your order number and details about the item you would like to return.
   
2. Provide photos or relevant information if the item is damaged, defective, or incorrect.
   
3. Wait for return approval and further instructions from our team.
   
4. Carefully package the item and ship it back according to the provided return instructions.

Please do not send items back without prior approval, as unauthorized returns may not be accepted.

Return Shipping Costs

If the item received is damaged, defective, incorrect, or affected by a quality issue, Gotta Go Furniture will cover the return shipping costs.

If the return is requested due to personal reasons, such as a change of mind or ordering the wrong item, the customer may be responsible for return shipping costs.

Refund Process

If your refund request is approved according to our refund and return policy, we will process your refund within 1-2 business days after receiving and inspecting the returned goods or confirming your refund request.

Once the refund is issued, it will arrive in your account within 5-10 business days after processing. The funds will be refunded to the original payment method used at checkout. Please note that refund arrival time may vary depending on your bank, credit card issuer, or payment service provider.

If you have not received your refund within this timeframe, we recommend that you contact your payment service provider for assistance.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Please provide your order number and supporting photos so that we can review the issue and provide an appropriate solution, including replacement or refund options.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders that have not yet entered the shipping process may be eligible for cancellation.

Once an order has been shipped, it cannot be canceled and must follow our return process after delivery.

Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability and approval based on our return conditions.

Business Information

Store Name: Gotta Go Furniture
Phone: +1 (304) 216-7055
Email: info@gottagofurniture.com
Address: 133 Lawless Rd, Morgantown, WV 26501, United States

All inquiries will be processed and responded to within 1 to 2 business days to ensure efficient and professional customer support.